Terms & Conditions

1. Delivery Area

Delivery is available only within Jabodetabek, wherever an instant courier (GrabExpress / GoSend) can reach. Please check that your address is within reach before ordering.

2. Ordering & Payment

• Delivery and pickup times run from 8am to 6pm. For tomorrow, ordering closes at 10pm and the first available time is 10am.
• Payment must be completed within 15 minutes of placing the order. Otherwise the order is cancelled automatically.
• We only receive and prepare an order once its payment has gone through.

3. Delivery Fee

• The delivery fee is calculated at checkout from the instant courier rate on the day of ordering, and is paid together with the order.
• A delivery fee that has been paid is not refundable, unless Kwe RinKa cancels the order.

4. Delivery Time

• The time you choose is when the order leaves our production house, not when it arrives.
• The estimated arrival time may change with traffic, weather and courier availability. Delays caused by the courier are beyond Kwe RinKa's control.

5. Changing the Schedule

• The delivery time can be moved later on the same date, subject to availability.
• Moving the time earlier, or changing the date, must be confirmed with our Admin on WhatsApp first.
• Any schedule change must be made at the latest 1 hour before the chosen time.

6. Address & Recipient Details

• Please make sure the full address, map pin, and the recipient's name and phone number are correct.
• A change of address after the order is confirmed must be sent to our Admin at the latest 1 hour before the delivery time, and may incur a difference in delivery fee.
• If wrong details stop the order from being received, that is the customer's responsibility.

7. Receiving the Order

• The order must be received by you or a person you name when the courier arrives.
• For a gift, our Admin contacts the recipient before the order is sent.
• If the courier cannot hand over the order because the recipient is not there or cannot be reached, any extra delivery cost is the customer's responsibility.

8. Cancellation & Refunds

• Paid orders cannot be cancelled or returned, unless the products arrive damaged or unfit to eat because of the delivery.
• Complaints must be sent on WhatsApp within 2 hours of receiving the order, with photos or videos as proof.
• An accepted complaint is settled with a replacement or a refund within 24 hours. Refunds are made by bank transfer to your account.
• If Kwe RinKa cancels an order, the full amount including the delivery fee is refunded within 24 hours.

9. Changing the Order

Changes to quantities, products or order details after payment can only be made once confirmed by our Admin, at the latest 1 hour before the delivery or pickup time, and depend on availability. Our Admin will let you know of any price difference.

10. Special Requests

Special requests about products, packaging, greeting cards and the like can only be met once confirmed by our Admin, and may incur an extra charge.

11. Product Availability

Availability can change at any time. If a product becomes unavailable after you order, our Admin will contact you to offer a replacement or a refund for that product.

12. Self Pickup

• Orders can be collected at our production house from the chosen time, on the chosen pickup date. They cannot be moved to another day.
• Collecting before the chosen time may mean the order is not ready yet.
• We can keep the order until 6pm. After that, it is cancelled and the payment cannot be refunded.

13. Our Products

• Our products are best enjoyed on the same day. Some can be kept in the fridge and eaten straight away; others need steaming again. Each product's Menu Info has its storage guide. Once received, storing them is the customer's responsibility.
• Some products contain peanuts. Everything is made in a kitchen that also handles peanuts and other common allergens.
• All photos are real photos of our products. Colours may look slightly different depending on the lighting and your screen.

14. Personal Data

Your name, phone number, address and map pin are used only to process and deliver your order, and are shared only with the courier and the payment provider. Address search uses Google Maps.

15. Changes to These Terms

Kwe RinKa may update these terms at any time. The version in force when an order is placed is the one that applies.

Contact us

Kwe RinKa
Komplek Perum Gunung Sahari Raya 42 No 42C, Gunung Sahari Utara, Sawah Besar, Jakarta Pusat 10720

WhatsApp

0878-8787-2277

Email

kwerinka@gmail.com

Instagram

@kwerinka